FAQ's

1. How does GPS work?

When people talk about "GPS," they usually mean a GPS receiver. The U.S. military developed and implemented this satellite network as a military navigation system, but now let’s everyone use their signals.

Know where your vehicle is

The basis for remote vehicle monitoring is a small hardware device mounted inside a car or a truck. The device is actually an on-board computer with GPS and wireless communication capabilities that transfers all relevant information from the vehicle to the fleet management centre. It gives you straight answers to the questions like: where did the vehicle travel during a given time period, where did it stop, how fast was it, overspeeding alerts, how many kilometers did it make, and much more.

2. Is the system hard to use?

Our systems are simple to operate. If you have any questions, give us a call or drop us an email and we would be happy to assist you your any query.

3. Is GPS really accurate?

Our maps are among the most accurate in the industry with a resolution of 44 feet. Our GPS receivers can locate the position of the vehicle/ person or object it is attached to within 50 feet.

4. What benefits will the Nuevas tracking solutions bring to me?

Benefits include

  • Improved customer service
  • Increased productivity through better scheduling
  • Enhanced driver safety and asset protection
  • Provide better-estimated arrival times
  • Improve on-time delivery by rerouting vehicles
  • Monitor and optimize vehicle customer stops
  • Check for on-route compliance
  • Conduct post-route analysis to improve scheduling
  • Safeguard drivers and protect vehicle assets
  • Track driver safety by monitoring vehicle speed and travel patterns
  • Monitor vehicle use during and after work hours
  • Personal tracking enifits like Child safety, Pet safety, Safety of the elderly etc

5. Can I conceal the system from my drivers?

Our units are quite small and can easily be installed discretely.

6. How does the Nuevas tracking solution work?

Nuevas VTS is a wireless communication hardware installed in a vehicle and connected to an Internet-based asset Location Services, which provides near real-time asset tracking and fleet management tools for vehicles, fleets, mobile and fixed assets.

Nuevas`s powerful combination of proven technologies includes: GPS (Global Positioning System), two-way communication (via text) and easy-to-use, web-based location mapping software.

Our customers can have 24 hour access to their fleet via our website or mobile app. Customers can locate a vehicle's present position, see the vehicle's historical path, and monitor its speed and direction. You can opt to alerted via SMS on your cell-phone for various factors depending on your needs.

7. What is Geo-Fencing?

Geo fencing means putting up a virtual fence or a boundary so that you can get an alert if the carrier of the device gets out of your prescribed radial distance. If the predetermined boundary is crossed, the customer receives a notification or alert that can be delivered via email, text or as a notification on the app.

Geo-fencing provides greater control for people who track vehicles

8. What are GPS tracking alerts?

GPS tracking alerts are unique limits that a customer can set up for their tracked vehicle. When the limit is broken, an email, text message or app notification is automatically sent to you.

Depending on which GPS tracking system or service plan the customer chooses, they will be alerted about types of occurrences 30 times per month, 60 times per month or 200 times per month or customized as per your needs.

9. What are the different types of reports available?

All GPS Tracking system reports are available online and are visible after you login. Reports available are for Activities, Alerts, Drive-Time, Engine On-off, Geo-fence, Idle, Mileage, Point of Interest, Stoppage, Event Summary, and Over-speeding.

Please visit www.nuevastech.com to view details of reports available.

10. How many vehicles can be tracked at a time?

There is no limit to how many vehicles that can be tracked by the Nuevas GPS fleet management system. Fleet sizes range from 1 to over a 1000 vehicles per fleet. If you have a large fleet size, do enquire about out bulk pricing.

11. How do I contact Customer Support?

Customer Support can be reached via email or (+91)20-202 707 06. Customer service is available 24/7 because we understand that fleet emergencies may occur at any time of the day or night.

12. Can GPS tracking device be installed without drivers' knowledge?

Employers who own their vehicles have a right to monitor their assets covertly. GPS Vehicle Tracking lets you catch errant drivers and thefts, and so it always works better if the drivers do not know where the device is installed so that it cannot be tampered with. The device is very small and can easily be concealed.

13. What happens after the warranty runs out?

A comprehensive annual maintenance contract can be taken for a fixed cost which covers preventive maintenance as well as components, with the exception of tampering.